One Window

From January 1, 2006 the government launched a campaign aimed at a radical change of order of addressing citizens’ issues to government agencies and organizations.

The task of government institutions de-bureaucratization was set by the Belarusian head of state in 2004 by signing the republican referendum resolution.

"Our aim is to reduce the number of citizens’ visits to government agencies, - he said. - A citizen should come into an organization two times at a maximum. The first time - to request a document, the second time - to collect it. The organization must address third-party agencies to request the necessary information by itself rather than require all sorts of certificates from the citizen. This is the essence of "one window" principle.

On October 28, 2008 the head of state signed the Law of the Republic of Belarus № 433-Z "On the fundamentals of administrative procedures". The law came into force on May 12, 2009 and embodied the main provisions of the President’s earlier decisions. The Law introduced a fundamentally new mechanism of the relationship between the citizen and public authorities.

On April 26, 2010 a Decree № 200 "On administrative procedures undertaken by government agencies and other organizations upon citizens’ request" was signed.

The Decree is another step on the way to de-bureaucratization of the state machinery and is aimed at simplifying, creating a more accessible and transparent procedures handling in government agencies and other state organizations while issuing certificates and other documents, as well as preventing citizens’ rights violations by government bodies and other state organizations.

The Decree approved the list of administrative procedures handled by government agencies and other state organizations upon citizens' request for the issuance of certificates and other documents. This list includes the following items: the name of the administrative procedure, the state body (organization) to which the citizen should apply, the fee charged for the issuance of a certificate or other document, the maximum term of consideration of the application and issuance deadline. It also contains a list of documents and information submitted by a citizen at his address to the public agency or other government agency. Other necessary statutory documents and information will be requested by government agencies and other government organizations in accordance with the established procedure.

The list includes 574 administrative procedures, which are classified according to certain fields of activity and placed in thematic sections (legal relationship in housing sector, health care, communications, environment, architecture and construction, labor and welfare, transport, income received and taxes paid, the registration of real estate and dealings with it, etc.).

In addition, in order to reduce certificate issuance fees in the sphere of state registration of real estate and dealings with it, the Decree exempts from VAT the state registration of real estate, rights to it and dealings with it, technical inventory of real estate and other works (services) for the issuance of certificates and other documents regarding real estate.

Resolution of the Council of Ministers of February 17, 2012 №156 "On approval of the unified list of administrative procedures carried out by public bodies and other organizations regarding legal entities and individual entrepreneurs, amendments to the Resolution of the Council of Ministers of February 14, 2009 №193 and repeal of certain decisions of the Council of Ministers of the Republic of Belarus" approved the unified list of administrative procedures carried out by public bodies and other state organizations regarding legal entities and individual entrepreneurs.

575 administrative procedures were classified into 24 activity spheres at that ensuring uniformity of state bodies approaches and principles.

The unified list does not include administrative procedures, the implementation of which is fully regulated by instruments of higher legal force. This procedures are associated with the specific goods, works and services, as well as the seizure and allocation of land plots, licensing of certain activities, registration of legal entities and individual entrepreneurs.

Resolution of the Council of Ministers of February 17, 2012 №156 came into force alongside the measures aimed at implementing the provisions of the Directive №4. The approval of the unified list of administrative procedures carried out by public bodies and other state organizations regarding legal entities and individual entrepreneurs, not only achieved an overall reduction of their number, but also ensured their availability and transparency for the general public.

 

Information provided by the official internet-portal of the President of the Republic of Belarus

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